Start a return
Request a return
To start a return, email support@zeya-brand.com with your order number or order email and the items you wish to return. Tell us if something is faulty or incorrect so we can arrange the appropriate remedy. You do not need to give a reason for statutory withdrawal.
Request a change-of-mind return within 30 calendar days after delivery. Returns go to China; customers pay international return postage for change-of-mind returns. Please read the refund policy for the full address, eligibility, timelines and your statutory rights.
The return form is optional. Include your order reference inside the parcel and keep proof of postage. A printed form or support response is not a condition for statutory withdrawal. We cover necessary return costs for our errors and where required by law.
Contact ZEYA
ZEYA is operated by Zeya Jewelry Group Limited, company number 77782184.
Registered business address: Room 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong. This is not the return address.
Email: support@zeya-brand.com
Phone: +1 305-745-7890
Customer service: Monday to Saturday, 09:00-18:00 Central European local time (CET/CEST).
